The importance of employee engagement programs to curtail financial fraud: assessing the approach taken by Bkash

Abstract

bKash Limited is a subsidiary company of Brac Bank. It started its journey in 2010 as a joint venture between Brac Bank and Money in Motion LLC. As the biggest Mobile Financial Service company in Bangladesh currently it aims to digitalize the economy of Bangladesh. It is doing so by providing affordable and convenient transactions between its consumers. As a goal to digitalize the nation, it aims at both the rural population as well as the urban population. As a user of bKash, customers can send money to anyone in the country via their application and phone USSD platform. Customers are also able to pay bills and recharge their phones among all the other features through the platform. This report has a thorough understanding of what bKash as a company is, its organizational structure, and its targets. In addition, this report also contains answers from bKash’s Finance & Accounts Division and their Human Resource Division employees for a better understanding of the company and the problems they face at an organizational level. Moreover, a few recommendations have also been stated to deal with the various problems that have been mentioned in the report. Furthermore, as a Human Resource Business Partner for the Finance & Accounts Division, I have mentioned all the tasks and responsibilities that an Intern must face in the last five months. Therefore, this report will be a comprehensive study on how an internship in bKash revolves around.