Satisfied employees will lead to satisfied customer

Abstract

Bank Asia is one of the leading banks of Bangladesh. They have a huge amount of customer base and to satisfy this huge number of customers they have many efficient employees who work hard to make all those employees satisfied. The bank knows that it’s very important to make the employees satisfied as they are the person who faces the customers and give services to them. This report is based on the basis that says satisfied employees can make the customers happy. Employees are the assets of a bank. They represent the bank. Their service is what makes the customers satisfied or unsatisfied. In this survey I have seen that the sector in which employees are happy the customers are also happy and in the sectors on which the employees are happy the customers are also unsatisfied. It is because in those sectors the service is not as expected as the customers wanted. It is clear from the outcome that the customer’s satisfaction depends on the satisfaction of the employees and making them happy can make the customers satisfied.