Digital transformation of NRBC Bank PLC: customer experience from Imamgnaj branch
| bracu.type.group | Student Works | |
| dc.contributor.advisor | Mazumder, Md. Arif Hossain | |
| dc.contributor.author | Tasnim, Maherin | |
| dc.contributor.department | BRAC Business School | |
| dc.date.accessioned | 2024-05-06T09:21:58Z | |
| dc.date.available | 2024-05-06T09:21:58Z | |
| dc.date.copyright | 2023 | |
| dc.date.issued | 2023-12 | |
| dc.description | Cataloged from PDF version of internship reports. | |
| dc.description | Includes bibliographical references (page 55). | |
| dc.description | This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023. | en_US |
| dc.description.abstract | NRBC Bank PLC was my BBA internship at BRAC University that inspired this work. This report begins with my job obligations, internship issues, and suggestions. Chapter 2 covers the company overview, methodology, management practice, accounting, strategy for marketing, financial analysis, and Swot analysis. Last chapter includes problem definition, significance, customer experience survey, and recommendation. My three-month internship taught me banking, pay order, and account opening. This internship report analyses digital transformation concerns, security and privacy, staff professionalisation, and strategic solutions. Imamganj Branch customer experience with digital transformation is the subject of this unusual study. The findings are based on diverse NRBC Bank customer comments. Comments indicate most Imamganj NRBC BANK customers are satisfied. The study outlines “Digital Transformation of NRBC Bank PLC: Customer Experience from Imamganj Branch”. Customer service, account security and privacy, and digital transformation service development were recommended in this internship report. | en_US |
| dc.description.degree | Bachelor of Business Administration | |
| dc.description.statementofresponsibility | Maherin Tasnim | |
| dc.format.extent | 55 pages | |
| dc.identifier.other | ID 20104112 | |
| dc.identifier.uri | http://hdl.handle.net/10361/22746 | |
| dc.language.iso | en | en_US |
| dc.publisher | BRAC University | en_US |
| dc.rights | Brac University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. | |
| dc.subject | Digital transformation | en_US |
| dc.subject | Customers experience | en_US |
| dc.subject | NRBC Bank PLC: | en_US |
| dc.subject.lcsh | Business enterprises--Technological innovations. | |
| dc.subject.lcsh | Information society. | |
| dc.subject.lcsh | Customer services--Technological innovations. | |
| dc.title | Digital transformation of NRBC Bank PLC: customer experience from Imamgnaj branch | en_US |
| dc.type | Internship Report | en_US |