Effectiveness of the grievance mechanism

Abstract

Standard Chartered Bank is one of the leading foreign banks in the country. It has 25 branches all over the country which is very less compared to other local banks but still making money better than any other banks. From the preferences of customers, Standard Chartered stands second in the row. However, in earning revenues, SCB is leading in the race.it provides various types of banking facilities to the customer considering their income, preferences and religious point of view. This report is a fruitful result of my training period. Every information is written based on my practical experience, help from colleagues, and some journals on website. I made questionnaire to gather personal comments on the subject. Grievance is one topic which is seen in every organization to some extent. Every company has a mechanism to handle grievance. But the main focal of the issue is, how well the mechanism is able to mitigate grievance and can build a friendly working environment where the employer- employee relation blossoms. Considering the importance of such issue, I decided to do an analysis on the topic and hence this report.