Know your customer: a due diligence exercise undertaken by bKash Ltd.

Abstract

The report on bKash named ''Know Your Customer: A Due Diligence Exercise Undertaken by bKash Ltd '' is based on my working experience at bKash as a part of the Internship program and also it contains brief idea on some of the future products of bKash that are about to release soon along with the training processes involved. bKash Limited is the largest (MFS) mobile financial service in Bangladesh, operating under the authority of Bangladesh Bank as a subsidiary of BRAC Bank Limited. This mobile money system started as a joint venture between BRAC Bank Limited, Bangladesh and Money in Motion LLC, United States of America. bKash‟s main offering is to access a range of services, transfer and receive money, pay bills and buy airtime from deposited money of a user‟s account. In this report I have discussed mainly about QC (Quality Check) sampling of KYC (Know Your Customer) form that mandatory for opening a bKash account & some future product of bKash which are under discussion of launching very soon. Besides, some products are already in market and launched one month back. The recent launching of bKash app alternative of USSD *247# has created a new dimension to the company. After launching the apps people can easily make the transits through bKash. As there are lot of benefits of being a bKash user, people are switching from other systems too. Moreover, I‟ve discussed the training program of bKash and the motivation as well. In near future, bKash is about to go for extensive prospects. This is why; they are providing training on different fields to a great extent for accomplishing the best outcome. I‟ve also shared my four months experience with bKash and how it helped to increase my knowledge about the corporate culture. To conclude, I have figured out some ideas that will immensely help to test & verify the samples easily. I‟ve also included some findings and few recommendations for bKash that will help bKash training team and CPMCT more reliably complete their task in future.