General banking practices of Islami Bank Bangladesh PLC (Ramna Branch)

Abstract

The sole purpose of the report is to understand the general banking practices performed by IBBl, Ramna Branch. Through islamic banking facilities and customer-oriented schemes, IBBL has achieved the trust of the customers and has captured the economic market, and became one of the leading banks in Bangladesh. At the initial stage of this report, I have provided a background that narrates the overall content of the report. Following that, I have briefly narrated the overview of IBBL. Here in this part, I have tried to cover the historical background, branch number, vision, mission, etc. of this bank. Following that the project part comes into account. Here, the general banking activities of IBBL are described maintaining elaborate discussion for every section of general banking. Apart from that, I have briefly related the terms and guidelines of almost every scheme of general banking provided by the IBBL, Ramna Branch authority. IBBL Ramna Branch has three key departments. These are the General banking department, Investment department, and Foreign exchange department. These three departments provide all kinds of services to the customers. The general banking department provides service to the customers by doing the fundamental tasks of the bank. In the general banking department, there are five sections which include- account opening, bills, and clearing, remittance, cash, the closing of an account. These elementary departments include tasks- account opening, providing master credit cards, internet banking, offering different types of schemes to the customers, different types of bills and fees collection, etc. The Investment department has also three sections- general investment, industrial investment, and investment recovery. Further more the foreign exchange department also plays an emergent role by providing service to the customers. This department includes three sections - export, import, and foreign remittance section. Keeping in mind that excellence in customer service helps an organization build a respectable position in the market and retain more people as faithful customers. Thus to keep the customers satisfied, IBBL provides a variety of services to them through these departments.