The determinants of green banking adaptation in Bangladesh: The City Bank Limited banking perspective

Abstract

The report has been prepared to emphasize on green banking adaptation of the employees and customers of the City Bank Limited where I have taken my internship of 3months period. I have gathered experience on the use of green banking products and how customers are getting adapted, meanwhile how the employees of the City Bank Limited are getting with the policies of Bangladesh Bank on green banking. The main responsibilities of mine was providing information regarding our City Touch App, CDM, ATM and other retail banking customer services. An internship at City Bank Limited was a requirement for my Bachelor of Business Administration from BRAC University's Department of Business Studies.. The internship lasted for three months and was in the Customer Service Department and Green Banking Service Department. This report is based on that experience. Because I had never worked in a setting that mimicked a real-world business environment before, I gained invaluable knowledge from every hour I worked in Customer Service and Green Banking Service. City Bank's Customer Service team is one of the industry's most well-organized and highly regarded teams. They also have a more streamlined and professionally run green banking division. This report discusses how the above mentioned policies and practices align with the corporate strategy. I have a limited amount of knowledge and experience. Although this report has been translated from the real world to the virtual world, I have attempted to make it as easy to understand as possible.