Customer service of Alpha Credit Rating Limited

Abstract

Alpha Credit Rating Limited was incorporated on the 24th of February 2011, a result of the initiative of a few distinguished and renowned professionals of Bangladesh and with the support and organizational assistance from SATCOM IT Ltd., Axis Resources Ltd., Equity Care Bangladesh Ltd., and TAN Equity and Investment Ltd Its funding partners are professionals, who fully understand local customers and the complexities of the social and political structure of Bangladesh's business environment. Alpha Credit Rating has technical collaboration with Istanbul International Rating Services Inc (TURKrating).The main data for this report is collected from website of the company, Interview with employee of the company. I hope this report will be helpful for the management of the company who are responsible for taking decisions. In the SWAT part I have tried to find company's clear picture in terms of customer service. in the recommendation part I give some advice based on their problems that I found.