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Customer satisfaction level of prepaid subscribers of Airtel Bangladesh Limited

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dc.contributor.author Rahman, Abdur
dc.date.accessioned 2012-09-17T10:26:12Z
dc.date.available 2012-09-17T10:26:12Z
dc.date.issued 2012-07-05
dc.identifier.other ID 07304017
dc.identifier.uri http://hdl.handle.net/10361/1984
dc.description An Internship Report Presented to the Faculty of Business Administration in Partial Fulfillment of the Requirements for the Degree of Bachelor of Business Administration, BRAC University. en_US
dc.description.abstract Airtel is the sixth telecom operators in Bangladesh. As an emerging company Airtel is doing extremely well. After the launch of Airtel in Bangladesh, the competition has become more strengthen among the telecom operators. Each of them is fighting to boost up its market share by offering new promotion and benefits to the customers. Since, all of the operators are offering almost same categories of products it has become a big challenge to retain the existing subscribers and acquisition of new customers. At this moment Airtel is trying to reach the customers with various promotional activities and is attempting to make their brand presence felt. Through their significant advances in Bangladesh, Airtel is moving ahead on the track to achieve their goals. As a student BBA program, I got the opportunity to complete my internship program in such a multinational telecom company. The internship program is the partial requirement of my BBA program and the duration of the internship session was 3 months. I worked in the central communication domain of Service Experience of Airtel Bangladesh. The report has been prepared in align with my job responsibilities and experiences at Airtel. I have conducted a research survey among Airtel prepaid among the prepaid customers. After that I have designed the research in a descriptive way and collected data are analyzed quantitatively. The research findings show that there are several factors that make the customers dissatisfied regarding Airtel. Poor network quality, excessively messaging communication from Airtel, poor call quality and bad internet service etc. are the areas for customer dissatisfaction. On the other hand, the customers are satisfied for the price of new prepaid connection, availability of the prepaid recharge cards/Ezee load, tariffs of the prepaid packages, lives enriching value added service, and for customer supports after sales. However, the overall analysis describes that the most of the airtel prepaid subscribers are moderate subscribers. At the end of the project, some recommendations are given to help the Airtel management so that they can deploy appropriate decisions to reduce the customer dissatisfaction. en_US
dc.language.iso en en_US
dc.publisher BRAC Business School (BBS), BRAC University en_US
dc.title Customer satisfaction level of prepaid subscribers of Airtel Bangladesh Limited en_US
dc.type Other en_US


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