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Customer satisfaction of BRAC Bank ATM card holders

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dc.contributor.advisor Alam, Muhammad Intisar
dc.contributor.author Justice, Jakeul Hasan
dc.date.accessioned 2012-03-28T10:31:05Z
dc.date.available 2012-03-28T10:31:05Z
dc.date.copyright 2011
dc.date.issued 2011-04-10
dc.identifier.other ID 06304004
dc.identifier.uri http://hdl.handle.net/10361/1724
dc.description This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2011.
dc.description Cataloged from PDF version of Internship report.
dc.description Includes bibliographical references (page 20).
dc.description.abstract BRAC Bank is the fastest growing retail banking in Asia, 2011. BRAC Bank has made its place of reliability and trust in customer mind. It was an enormous opportunity to do three month internship at BBL (BRAC Bank Limited) where I got a taste of professional environment. general banking activities and process. This internship report is a combination of personal experience with BBL and customer satisfaction of ATM card holder of BBL. This repost focus on satisfaction level of BRAC Bank ATM card holder, ATM card quality and developing other alternatives to boost up customer satisfaction along with a customer survey research. This report is a descriptive research which is based on both qualitative and quantitative data. Exactly 50 participants have completed structured questioner and interviews. According the research problem research methodology was selected and after analyzing the data it is found that the customer are not dissatisfied with BRAC Bank although there is a number of objection among them. To increase the customer satisfaction BBL can take a number of initiatives like – taking initiative to eliminate wrong information about BBL ATM card, broadening internet banking and online shopping and most importantly increase the number of ATM booth. This internship report will give a narrow idea about the customer satisfaction of BBL along with my experience and a little introduction of BRAC Bank. Besides still this report has a number of lacking. But my individual effort and the help of my supervisor Mr. Muhammad Intisar Alam, Lecturer, BRAC University, gives this report a quality. en_US
dc.description.statementofresponsibility Jakeul Hasan Justice
dc.format.extent 36 pages
dc.language.iso en
dc.publisher BRAC University en_US
dc.rights BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.
dc.subject Business administration
dc.title Customer satisfaction of BRAC Bank ATM card holders en_US
dc.type Internship report
dc.contributor.department BRAC Business School, BRAC University
dc.description.degree B. Business Administration


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