Abstract:
The report is based on the analysis of collection procedure of retail loan of the CITY
BANK. Internship program is the pre- requisite for the graduation in BBA. Classroom discussion alone cannot make a student perfect in handling the real business situation; therefore it is an opportunity for the students to know about the real life situation through this program. A report has to be built for the university and organization requirement. The topic of the report is “Analysis of collection procedure of Retail loan”. The main purpose of the report becomes very clear from the topic of the report. The report discusses about the collection procedure and activities of retail loan, interest rate of different bank, discussion of delinquency data of last financial year and forward flow and backward flow of retail loan. The report is broadly categorized in seven different parts. At first there is a prefatory where describe the relation between banking sector and economy along with introduction, origins, objectives, scopes of the report, methodology and limitation. The main objectives of the report are identifying the collection procedure and activities and overall last financial years. Part two describes the overview of CITY BANK, vision, mission, values, organogram and also general activities of the CITY BANK. Part three focuses on activities which are undertaken in Retail Finance Center. It includes overview of Retail finance center, collection department, collection objectives, collection organization structure, activities undertaken in collection department, the key areas of responsibility as a front-end Collector, collection tools. Part four focuses on challenges of the responsible position and proposed course of action. Part five narrates lessons learned from the internship program and it focuses on inter personal achievements, organizational terms
and understanding and provisioning policy. Part six is analysis the delinquency ratio of
last financial year, forward flow, backward flow and reasons of these factors. Last part
ends with a concluding summery and recommendation for future strategic action,
bibliography and appendix.