Browsing Journal Article by Title
Now showing items 41-43 of 43
-
Technical complexity and consumer knowledge as moderators of service quality evaluation in the automobile service industry
(© 1994 New York University., 1994)The relationship between a customer's assessment of the service quality of an automobile service/repair facility and five factors—(1) perceived fairness of the facility and its personnel, (2) empathy, (3) responsiveness, ... -
Television news in Bangladesh: intersection of market-oriented journalism and perceived credibility
(© 2014 AMIC/SCI-NTU.Routledge, 2014)The television medium has occupied a dominant place in Bangladesh. With the unprecedented expansion of the television industry, questions are being raised about a palpable rise in market-oriented journalism (MOJ) in the ... -
Usage of academic libraries: the role of service quality, resources, and user characteristics
(© Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign, 2001)Competitive pressures from different information providers; widely available information resources; rising costs of books, serials, and electronic resources; and emerging new technologies and services providing information ...
