Browsing Journal Article by Title
Now showing items 22-41 of 43
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A model of customer-centric banking practices for corporate clients in Bangladesh
(© 2016 Emerald Group Publishing Ltd., 2016)Customer-centric banking envisions that banks should meet both tangible and intangible satisfaction criteria of their customers. The purpose of this paper is to investigate the customer-centric banking practices that drive ... -
A multivariate model of perceived quality in a developing country
(© 2007 Published by Taylor & Francis Online, 2007)This paper integrates past research and proposes a framework for the analysis of consumer perceptions of quality in a developing country. In this framework, consumer-perceived quality is hypothesized to be formed from ... -
Participation in the workplace: gender perspectives from Bangladesh
(© 2004 Emerald Group Publishing Limited, 2004)Studies on participation in organizational decision making in the context of developing countries are limited, especially from a gender perspective. Based on a survey of government and private sector employees in Dhaka, ... -
Patient satisfaction with health services in Bangladesh
(© 2007 The Author, Oxford University Press in association with The London School of Hygiene and Tropical Medicine., 2007)Concern over the quality of health care services in Bangladesh has led to loss of faith in public and private hospitals, low utilization of public health facilities, and increasing outflow of Bangladeshi patients to ... -
Physician attitudes toward pharmaceutical sales representatives
(© 1995 Aspen Publishers, Inc., 1995)Physicians in northwestern Pennsylvania were surveyed to identify the factors that influenced their attitudes toward pharmaceutical sales representatives (PSRs). The results suggest that physicians' attitudes were influenced ... -
Political leadership and legitimacy among the urban elite in Bangladesh
(© 2004 Published by South Asian Studies Association of Australia, 2004) -
Prospects and problems of medical tourism in Bangladesh
(© 2013 Baywood Publishing Co., Inc., 2013)The growing trend of Bangladeshi patients travelling abroad for medical services has led to some soul-searching in policy circles. While other countries of the Southeast Asia region are profiting from medical tourism, ... -
Public and private hospitals in Bangladesh: service quality and predictors of hospital choice
(© 2000 Published by Oxford University Press, 2000)This study compares the quality of services provided by public and private hospitals in Bangladesh. The premise of the paper was that the quality of hospital services would be contingent on the incentive structure under ... -
Reforming innercity bus transportation in a developing country: a passenger-driven model
(© National Center for Transit Research (NCTR), University of South Florida, 2007)The transportation system in Dhaka City, Bangladesh, requires significant improvements. The shortage of motorized vehicles and the excessive number of nonmotorized vehicles on the city’s streets have been the cause of ... -
Relationships of physicians with pharmaceutical sales representatives and pharmaceutical companies: an exploratory study
(© 1996 Taylor & Francis Online, 1996)Physicians were surveyed in Northwestern Pennsylvania to examine how they viewed their relationships with pharmaceutical sales representatives (PSR) and the pharmaceutical industry. Physicians viewed the PSR as an important ... -
Revitalizing higher education in Bangladesh: insights from alumni and policy prescriptions
(© 2003 Published by Palgrave Macmillan UK, 2003)Higher education in Bangladesh must become more responsive to the needs of a major constituency: its students. How this might be accomplished is examined in this study using a nine-factor model to explain the satisfaction ... -
Satisfaction with food services: insights from a college cafeteria
(© 2007 Taylor & Francis Online, 2007)College students' food service needs is an important area that needs more research. While the importance of offering quality education is paramount, for many colleges that are embattled in their quest to retain students, ... -
Service experiences in hospitals in Bangladesh: are there gender inequities?
(© Emerald Group Publishing Limited, 2010)Purpose – The disparities faced by women, especially in Bangladesh, have a long and contentious history. From education and employment to health care and other social products, the marginalization of women has been stark. ... -
Service quality in public and private hospitals in urban Bangladesh: a comparative study
(© 2000 Elsevier Science Ireland Ltd., 2000)This study compared the quality of services provided by private and public hospitals in urban Bangladesh. Using twenty-four scale items, patient perceptions were sought on five aspects of service quality including ... -
Service quality perceptions and patient satisfaction: a study of hospitals in a developing country
(© 2001 Elsevier Science Ltd., 2001)Patients’ perceptions about health services seem to have been largely ignored by health care providers in developing countries. That such perceptions, especially about service quality, might shape confidence and subsequent ... -
Stakeholder insights for effective higher education management
(© 2008 published jointly by BAFED and BU-IED, 2008)This paper looks at human development in higher education through the lens of its users (the alumni). Tertiary education in Bangladesh has recorded over a five-fold growth since its birth in 1971. Yet, the participation ... -
The strategy pyramid: strategic marketing analysis for developing countries
(© 1990 The Haworth Press, Inc., 1990)Are low income economies destined to remain outstripped by the developed world in all aspects pertaining to standards of living? Are they constrained by their strategic stance? Improvements should eventually come as these ... -
The structure and measures of service quality perceptions for multiple-encounter services: a study of hospitals in Bangladesh
(© 2014 W. S. Maney & Son Ltd., 2014)This paper examines a complex multiple-encounter service environment – hospitals in a developing country – and suggests that service quality measures ought to be tied to key actors’ performance metrics. Based on face-to-face ... -
The structure of service quality perceptions for multiple-encounter services
(© 2013 Wolters Kluwer Health., 2013)The objective of this study was to examine a complex service environment-hospitals-to suggest how service quality could be reframed and measured for multiple-encounter service situations more effectively. SUBJECTS:: In ... -
Technical complexity and consumer knowledge as moderators of service quality evaluation in the automobile service industry
(© 1994 New York University., 1994)The relationship between a customer's assessment of the service quality of an automobile service/repair facility and five factors—(1) perceived fairness of the facility and its personnel, (2) empathy, (3) responsiveness, ...
