Retail banking & home loan appraisal team of BRAC Bank Limited

Abstract

This internship report represents the working experience on private sector commercial Bank operated in Bangladesh named “BRAC Bank Limited” (BBL) as a part of completion for BBA Program. The main objective of the study is to get knowledge about the Retail Banking of BRAC Bank Limited and also gaining the practical experience of corporate life and view the application of theoretical knowledge in the real life. Besides, it has provided me a chance to deal with some of the customers. I have worked with the Home Loan Appraisal team in most of the times. For that reason, I have focused on the activities of HL team and the customer experience. In chapter four I have basically discussed about retail banking and its product, marketing policy and the work process of Home Loan Appraisal Team. Besides, I have presented my learning experience at BRAC Bank. I have discovered some positive and negative findings. On the basis of negative findings some recommendations are also given to improve the service quality of BRAC Bank. So far, from this report it can be said that it is the pioneer amongst the local banks in Bangladesh.