An institutional assessment of UISC (Union Information and Services Center) : a case study of two selected Union Parishad of Bangladesh

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Date
2014-12Publisher
BRAC UniversityAuthor
Rahman, Md. OliurMetadata
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UISC (Union Information and Services Center) is an outlet to provide information and
e-service facilities among the rural level people of Bangladesh. This center was
established to deliver the information like market condition, agriculture, education,
government and non-government commercial services, community relation support
services etc. The purpose of UISC is to provide the easiest e-services and to make an
interaction. In this research, both qualitative and quantitative research approach have
been applied. Data were collected by using questionnaire from random sampling
through the service providers and the service receivers from the study area which was
in Bhola sadar Upazila under Bhola District in Bangladesh.
The institutional assessment of UISC, in this study, was evaluated by citizen’s
satisfaction and infrastructure & logistic support. Accordingly, citizen’s satisfaction is
evaluated by 5(five) different variables and infrastructure & logistic support is
evaluated by 7(seven) different variables. Standard of e-service, skill of UISC
entrepreneurs, entrepreneurs’ regularity at UISC, extent of accessibility to UISC,
success of e-service delivery have found the positive relation with the citizen’s
satisfaction. While e-service providing equipments, power supply, internet speed,
trained entrepreneurs, entrepreneurs’ satisfaction /income, financial Support, support
from Union Parishad have the positive relation with infrastructure & logistic support.
The study result has shown that the effectiveness of UISC, in respect of citizen’s
satisfaction, is near to the effective level while the effectiveness of UISC, in respect of
infrastructure &logistic support, is in between of effective and somehow effective
level.
The effectiveness of UISC about the e-service delivery largely depends upon the
citizen’s satisfaction and infrastructure & logistic support. That is why, it is needed to
improve the satisfaction level of rural people according to their desire. Moreover, It is
also important to improve the infrastructure & logistic support for the purpose of
smooth e-service delivery. It is sure that the effectiveness of UISC is possible to reach
its utmost level through comprehensive development of both citizen’s satisfaction and
infrastructure & logistic support.
The research and its results also have some limitations which direct for further study to
make the UISC effective regarding e-service delivery.