Study on employee satisfaction of Bank Asia Ltd; CDA Avenue Branch, Chittagong

Abstract

Bank Asia Ltd. was established by a few entrepreneurs on November 27th, 1999 with a view to provide quality banking products and services. It made many remarkable achievements and some of them are that it acquired local operations of two foreign banks; Bank of Nova Scotia, Canada in 2001 and Muslim Commercial Bank of Pakistan in 2002 and won the Retail Banking Award 2018.The main products and services of Bank Asia Ltd. are Islamic Banking, Retail Banking, Agent Banking, Corporate Banking, Locker services, Debit Card, Credit Card, Remittance, Exchange House, Treasury Services and many more. The employees are viewed as the main capital of the company so they are given the scope to continuously grow, learn and develop through various training and exams. Moreover, from the survey conducted on the CDA Avenue Branch, Chittagong it was found that the employees are quite satisfied with their job overall though they were little dissatisfied regarding a few factors. In the survey and report, the factors such as-stress level, relation with coworkers and supervisors, remuneration, work life balance, tools and technologies, recognition etc. were considered. Along with that, some things were found through observation such as, not all the employees have very good and friendly relation with their supervisors and coworkers but most of them do , then environment of the branch also came into consideration through observation, the lack of employees creating extra pressure on a few employees. However, the branch is trying its best to serve the cleints and keep their employees happy.