Mango Teleservices' business development wing

Abstract

Country's only private International Internet Gateway Operator, Mango Teleservices Limited, started full-fledged operation on August 21, 08 with a vision of bringing Internet to the masses of Bangladesh. During my stay as an intern, I got to see the firm from a nearer avenue. Their commitment, job sharing, trust, support, learning drive, frankness, openness, diversity, generosity, informality, connections, etc amazed me. I performed various small to medium responsibilities there that enriched me with experiences. While working with their Business Development Wing, a found that organization works on that in future which Biz Dev proposes today. A business cannot attain success if the Biz Dev is not operating successfully. Aligning to this fact, a project, `A Closer Review: Mango Business Development Wing' was conducted aiming to get an overview of Mango Biz Dev, study its functions, personnel's skills & attributes requisites, customers' perceptions & satisfaction levels, scopes & bottlenecks, & recommend on those. Personal observation, experience, interview, survey, information from web, etc subsidized this report but lack of benchmark, information, etc limited its scope to an extent. Biz Dev carries out diverse jobs from creating & managing sales, developing leads & revenue streams, service customization, expanding services available to present customers, managing sales order & monitoring delivery, understanding customer's business challenges & opportunities, customer profiling, negotiation, deal-closing, strategic planning, using organizational processes, traveling, in-house information sharing & coordinating, providing feedback to management & consulting to other departments, coordinating in financial reports preparation, monitoring market & competition, ensuring compliance to regulators, market research, customer-perception survey, networking, maintaining customer relationship, handling account receivables, preparing major contract & official documents, report generating, files & important documents maintenance, etc to assistance in business meetings. Academic & job-specific knowledge, communication & interpersonal skills, negotiation, deal closing, writing, research, information management, coordination & financial skills, learning ability & attitude, strategic thinking, multi-tasking & analytical ability, strong organizational & prioritization skill, time management, emotional intelligence, computer literacy, creativity, comfort with technology, influencing & relation-making ability, sincerity, reliability, patience, tolerance, flexibility, adaptability, good listening, diplomacy, proactive-ness, pleasant persona, confidence, enthusiasm, courage, team performance, leadership quality, motivation, positive-ness, initiation, independence, decisiveness, determination, mobility, management ability, etc are its performance requisites. Mango has been in operation for less than a year. It is very obvious that few bottlenecks prevail there which can be fixed up & many positive stuffs to be harnessed further; e.g. lack of acute divisions in Biz Dev, structured actions, specification in responsibilities, training, systematic learning, customization, internal coordination, evaluation, HR Practices, consistency in information, weak recruitment process, shortage of employees, reporting to multiple bosses, mixed up methodologies, gender discrimination, job assignment, differences in Management and Managers values, focus on resource management & allocation, excellent team spirit, etc. In a country like ours, a state of art, hi-tech IIG, like Mango, is a wonder. To create wonders as a business entity, it should work relentlessly on its Biz Dev to work out the best possible platform to outperform the rest in the field.