Impact of recruitment and selection process on organizational performance - a case study on bKash limited

Abstract

I completed my internship at bKash Limited in the Human Resources Operations section, and I was exposed to one of the leading mobile financial services companies in Bangladesh. The topic of exploration during my internship was “The Impact of Recruitment and Selection Process on Organizational Performance.” I was able to learn the importance of proper hiring to the success of the entire business. While working at bKash Limited, I was involved in various HR activities, including recruiting and selection of employees. I supported and observed significant activities, including the administration of onboarding programs, interview processes, candidate screening, and job posting. These experiences have greatly changed my perspectives on how a cohesive and well-thought-out recruitment approach can lead to increased employee productivity and ultimately, organizational success. As a way of validating my results, I subjected employees across all levels of the organization to a uniform questionnaires survey. In this case, the survey outcomes were geared towards giving feedback that efficient recruitment processes raise employee engagement and satisfaction hence enabling better company performance. The data further showed that because employees can key in on fair and efficient recruitment, their productivity would go high and form company culture. To sum up, my internship at bKash Limited taught me about the crucial role of HR operations in general business success. The work clearly demonstrated that a good hiring and selection process is key to increasing organization performance levels and growing a culture of excellence and growth. The lessons obtain from my internship and the findings in my report demonstrate the importance of investing in efficient HR processes as the only way to survive in a competitive market in the long run.