Motivational factors and differences between part-time & full-time employees of Grameenphone Ltd. -contact center

Abstract

Grameenphone Ltd. the market leader in the telecommunication industry of Bangladesh is now operating its business all over the country with a subscriber base of about 23 million. Working with Grameenphone Ltd. has been an instructive and exciting experience. The Internship report reflects knowledge and understanding, the preparer of this report get in the work place. The organization is still growing rapidly and the present scenarios of the organization have been described in this report. The initial part describes organization’s mission, vision, objectives, market share etc. The aim of this report is find out the basic motivational factors and differences of part-time and full-time employees of the organization’s contact center. Graemeenphone Ltd. is one of the companies in Bangladesh who introduced jobs for the students in corporate areas to help them to learn about corporate cultures and manners. Beside that the students can earn a handsome amount from the job alongside study. The students work at contact center Grameenphone Ltd. are part-time employees who work for four to six hours day, can work for highest 26 days a month and get wages for per hour they work. Others are permanent employees who get all the benefits from the company and work 9 hour per day with 2 holidays in a week. I used 14 important motivational factors to conduct my survey among 50 employees 25 of them are part-timers and 25 are full-timers. I also grouped them by male and female. After analyzing the data I got full time employees are more motivated in the terms of friendly environment, support from the HR department, management’s motivational strategy, with the good relationship with co-workers, good salary, and new positions in the company and safety issues taken by the organization. On the other hand Part time employees are motivated in terms of company image, effective performance monitoring system, performance appraisal, supportive and helpful co-workers, recognition and acknowledgment by the company to them. For most of the part time employees they feel most motivated factor for them would be a good salary whereas full time employees give emphasis on leave and promotion. Both the group feel motivational talk is not important for them which are interesting information I found. Finally, the researcher found that Permanent employees are more motivated than the Part-time employees in Grameenphone Ltd. contact center.