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Advancing UCBL client service through digitalization
(Brac University, 2022-02)
UCBL is the first-generation bank that has embraced modern banking technologies and tried to
fully automate its operations. UCBL has modified and improved numerous elements to attain the
desired result. In today's economy, ...
Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
(Brac University, 2021-06)
The report titled Analysis of customer service activity by Jamuna Bank is the combination of my experience of 3 months internship in Progati sarani branch of JBL. I worked here as an intern for a partial requirement of ...
Customer service & customer’s satisfaction of Trust Bank Limited
(Brac University, 2021-01)
As a financial Organization having a great commitment towards financial and social advancement of Bangladesh, Trust Bank began its excursion in 1999 and after that it has been established itself as one of the prominent ...
Satisfaction of the customers in Standard Bank (Ring Road Branch)
(Brac University, 2019)
This report titled “Satisfaction of the Customers in Standard Bank (Ring Road Branch)” to identify the satisfaction level of their customers on their services and products. This paper has five parts. The first part belongs ...
Performance analysis and customer satisfaction of Jamuna Bank Limited Mohakhali Branch
(Brac University, 2020-12)
Jamuna Bank Limited is a public company and it started its journey back in 2001. In last 20 years, it has achieved a lot and it has 71 branches in Dhaka division and other branches in rest of the seven divisions. It has a ...
Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
(Brac University, 2019-08)
This report is about “Analysis of Customer satisfaction of Dutch Bangla Bank Limited”. The report is the mirror of the hard work I have done in the period of my three months of internship program.
The report mainly explains, ...
E-banking services and customer behavior analysis of Agrani Bank Limited
(Brac University, 2022-05)
This report is the culmination of a three-month internship that was fulfilled as a requirement for the Bachelor of Business Administration degree at BRAC Business School, which is located within BRAC University in ...
Customer service and satisfaction of Janata Bank
(Brac University, 2019-05-08)
In the modern world, banks play a pivotal role in the field of economic development. It occupies a very important place in any nation’s economy. It is very necessary to understand that no nation can gain success if its ...
Customer satisfaction on services of Sonali bank Limited
(Brac University, 2022-02)
I secured my internship at Sonali Bank Limited of Lalbagh branch to write this report as it is an essential part of BBS program of Brac University. I joined and started doing my internship on 2nd Nov, 2021 and my internship ...
Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
(BRAC University, 2019-04-30)
In this paper, “Customer Satisfaction on overall banking industry for foreign Bangladeshi customer in Bangladesh,” I have tried to find out the relationship between the service, price and safety of the customer satisfaction, ...