Browsing by Author "Antara, Naushin Zabin"
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Analyzing customer satisfaction by using servqual model of five-dimension in the content of e-banking service quality of the Dhaka Bank Ltd
Antara, Naushin Zabin (BRAC University, 2015-09)Basically this report is based on the Customer satisfaction of private commercial Dhaka Bank Ltd. For Analyzing Customer Satisfaction level I use SERVQUAL model of five-dimensions Reliability, Responsiveness, Assurance, ...