Akter, TaniaChowdhury, M. Bayezid2022-08-172022-08-1720222022-01ID: 17104100http://hdl.handle.net/10361/17094Cataloged from PDF version of internship report.Includes bibliographical references (pages 37-38).This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.The internship report contains all the information about my internship at GETCO Business Solution Ltd. I learned about query management through my internship opportunity. The fundamental client of my company is Unilever Bangladesh and I worked for their CEC team. By working with them I can understand the consumer queries of the various brand page of Unilever Bangladesh and how the company gives after-sell services to their consumers. Since I joined and did my internship mostly through working from, I got my training in person in the office. I will explain all my findings through my report.38 pagesenBrac University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.Customer interactionAfter-sales serviceCustomer satisfactionFMCG industryConsumer satisfactionThe impact of customer interaction and after-sales service on customer satisfaction in the FMCG industry during pandemicInternship Report