Hossain, ShanawezAhamed, Raihan2026-02-242026-02-2420252025http://hdl.handle.net/10361/27543This book chapter was published in the open access book named 'Inclusive Cities and Global Urban Transformation: Infrastructures, Intersectionalities, and Sustainable Development.'Dhaka, the capital city of Bangladesh, occupies an area of 1528 square kilometers and is home to approximately 18 million people (Swapan et al., 2017). Over the past 25 years, the city has experienced a significant population increase of more than 10 million people, presenting a considerable challenge due to its limited capacity. As a result, the livability of the city has been declining, with various issues affecting its quality of life. Among these challenges, the poor quality of public transport stands out. This chapter is from the open access book, Inclusive Cities and Global Urban Transformation: Infrastructures, Intersectionalities, and Sustainable Development.enPublic transportationCity planningUrban mobilityUrban connectivityTraffic congestionTransportation--Planning--Bangladesh--Dhaka.Urban transportation--Bangladesh--Dhaka.City planning--Bangladesh.Sustainable urban development--Bangladesh.Public transportation for a livable and competitive city: people expectations and reality in Dhaka, BangladeshBook Chapter