Mazumder, Md Arif HossainSadia, Seratun2025-06-262025-06-2620242024ID 21164064http://hdl.handle.net/10361/26380Cataloged from the PDF version of case study report.Includes bibliographical references (pages 63-66).This case study report is submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, 2024.Chaldal.com, a digital grocery platform in Bangladesh, has transformed the grocery shopping experience by integrating online convenience with product quality and timely deliveries. Chaldal.com, an innovator in the digital realm of grocery shopping in Bangladesh, has revolutionized the way consumers shop by prioritizing digital convenience. As a symbol of the new age of retail, Chaldal.com has set the bar high for customer-centricity and efficiency. The platform prioritizes a user-friendly interface, diverse product range, and commitment to product quality and freshness. Chaldal.com has optimized organization network, established a responsive delivery system, and supported local suppliers, small-scale farmers, and eco-friendly packaging solutions. By taking a comprehensive approach to sustainability, Chaldal.com is in line with the changing values of consumers and considered a socially responsible brand. The platform's success story highlights the transformative impact of digital innovation in the grocery sector and serves as an inspiration for businesses aiming to navigate the intersection of technology and consumer-centric values in the ever-evolving retail landscape.66 pagesenBRAC University case study reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.Grocery shoppingOnline shoppingDigital convenienceCustomer-centricityChaldalShopping--Computer network resources.Consumer education.Customer relations--Management.Grocery shopping.Case Study