Chowdhury, Abu Zakir Md RaselHaider, Nehrir2026-08-112026-08-1120262026-02ID 21204002https://hdl.handle.net/10361/28949This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2026.Cataloged from PDF version of internship report.Includes bibliographical references (page 42).This internship report examines the role of Management Information Systems in enhancing operational efficiency in freight forwarding, based on the internship experience at N. Haider & Co. (Pvt.) Ltd. The report analyzes the company’s operational practices, information system usage, and challenges related to shipment tracking, documentation, billing, and communication. The study follows a descriptive and qualitative approach using internship observation, informal employee discussions, a small internal survey, and secondary research. The findings show that the company relies heavily on Excel, email, WhatsApp, phone calls, and Tally, which creates fragmented information flow, manual workload, communication delays, and risk of errors. The report recommends introducing a basic integrated MIS or ERP system, centralizing digital documentation, reducing manual data entry, improving internal communication, and providing employee training. The study concludes that MIS can improve coordination, accuracy, service quality, and overall operational efficiency in freight forwarding.44 pagesen-USAttribution-NonCommercial-NoDerivatives 4.0 InternationalBRAC University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.http://creativecommons.org/licenses/by-nc-nd/4.0/Management information systemsDigital documentationERP systemsFreight forwardingOperational efficiencyBusiness logisticsShipment trackingManagement information systems--Bangladesh.Information resources management--Bangladesh.Logistics--Management.Freight forwarders--Bangladesh.Freight and freightage--Bangladesh.Internship Report