Razzaque, Farhana2019-04-022019-04-0220122012-05http://hdl.handle.net/10361/11661Background paper for The State of Governance in Bangladesh 2012.IGS Working Paper Series No. 01/2012Includes bibliographical references (pages 31-34)34 pagesenBRAC University reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.Citizen’s charterImmigrationPassportsCitizen’s charter and its effectiveness: a case study of department of immigration and passports of BangladeshWorking Paper