Mursalin, Md. Jabir AlMahmud, Rifat Al2014-03-132014-03-1320143/10/2014ID 09304088http://hdl.handle.net/10361/3024This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014.Cataloged from PDF version of Internship report.Includes bibliographical references (page 48).This report was specially made to examine the “Customer Satisfaction atJamuna Bank Limited”, Dholaikhal Branch, focusing on the customer satisfaction. An attempt to familiarize service functions of Jamuna Bank Ltd. It is an aim to draw up strategic and effective practices of all functions by identifying the strength and weaknesses of Jamuna Bank Limited. This report focuses three months working experience at Dholaikhal Branch of Jamuna Bank Ltd. As a part of satisfying their objectives through their customer Jamuna Bank Ltd. offers the following accounts: Current Deposits, Savings Bank Deposits, Fixed Deposits, Short Term Deposits, Monthly Term Deposits, Any other deposits as may be approved/ advised by Head Office. Jamuna Bank Limited has a reputation as a partner for growth. Transparent and quick decision making, efficient team of performance, satisfied customers, online banking, effective internal control, diversification of investments etc. are the major strengths of JBL. Jamuna Bank limited has provided its Banking service with a top leadership and management position. After doing this intern report I have found that most of the customers of Jamuna Bank Limited have positive satisfaction towards its service quality. Thus, it is expected that the service quality of Jamuna Bank Limited will be increased day by day and it will achieve more popularity among the people in future.60 pagesenBRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.Business administrationIslamic bankingRetail bankingCorporate bankingInternship Report