Siddiqui, Sayla SowatMannan, Alisha2026-08-192026-08-1920262026-05ID 21204178https://hdl.handle.net/10361/29342This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2026.Cataloged from PDF version of internship report.Includes bibliographical references (pages 56-57).Non-Banking Financial Institutions (NBFIs) play a pertinent role in the financial system of Bangladesh as they support long term financing, SME and retail development, and structured financial services. However, this sector has been facing significant challenges due to liquidity constraints, higher cost of funds, lower depositor confidence due to the situation, and operational inefficiencies. This particular report aims to thoroughly examine and analyse the financial performance of Bangladesh Finance PLC, with a detailed focus on relationship management (RM) effectiveness, and operational limitations. This study uses a mixed method approach (both qualitative and quantitative, primary and secondary data collection from the company and industry respectively) to analyse the financial trends over the past five years. The findings suggest that despite regulatory oversight and restructuring efforts, NBFIs are more disadvantaged in comparison to commercial banks. Some key concerns include higher funding costs, limited deposit bases due to competition from banks and more established financial institutions, and operational bottlenecks. Inefficient RM training structures and system inefficiencies further hinder deposit mobilisation which has been addressed and will be corrected. The report is concluded with strategic recommendations and planning which focus on RM capacity enhancement, more operational automation, the transition to a paperless system, restoration of trust and confidence, and more depositor focused product innovation addressing key client needs to enhance long term financial sustainability.101 pagesen-USAttribution-NonCommercial-NoDerivatives 4.0 InternationalBRAC University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.http://creativecommons.org/licenses/by-nc-nd/4.0/Non-banking financial institutionsSMEFinancial servicesRelationship managementFinancial sustainabilityNon-performing loansFinancial services industry.Financial institutions--Bangladesh.Non-governmental organisations; finance; sustainability.Relationship marketing.Mortgage loans.Internship Report