Haque, Shamim EhsanulRahat, Raihan Alam2022-09-042022-09-0420202020-11ID 16104166http://hdl.handle.net/10361/17156Cataloged from PDF version of internship report.Includes bibliographical references (page 17).This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2020.I have been preparing this report as part of my internship program which was the requirement of the university to complete my graduation and I included my whole work experience from the Query Management Team (Airtel) at X Solutions Limited. The main reason to prepare this internship report is to combine both the practical experience and theoretical learning, so I have prepared the report based on my experience, learning and tried to compile my journey of internship in this report. Mainly I performed the task of managing queries of customers made via Facebook which is a social media platform, worked for the brand Airtel Bangladesh specifically. The learning I got, managing issues of basic quality management, employee performance evaluation, and development sessions.17 pagesenBRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.X Solutions LimitedSmashboardConfidentialTag wordTag conceptTag analyticsSocial mediaOnline social networksInternship Report