Shuvo, Shihab KabirMoses, Ojuka2025-09-032025-09-0320252025-08ID 22204277http://hdl.handle.net/10361/26650Cataloged from the PDF version of internship report.Includes bibliographical references (page 21).This internship report is submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, 2025.bKash, Bangladesh’s leading mobile financial services (MFS) provider, serves over 70 million users, processing 2 billion transactions annually by 2023 (bKash, 2023). This case study examines how bKash leverages information systems to address scalability, cybersecurity, and e-commerce integration challenges to promote financial inclusion in a country where only 50% of adults had bank accounts in 2021 (World Bank, 2021). Key issues include rural transaction latency (60% 4G coverage), phishing vulnerabilities (15% user exposure), and low rural e commerce adoption (10%) (GSMA, Bangladesh Bank). Proposed solutions involve edge computing, AI-based fraud detection, and logistics partnerships, grounded in systems theory, NIST framework, and digital platform theory (Laudon & Laudon, 2019; Parker et al., 2016). These strategies aim to enhance rural access, security, and digital commerce, ensuring bKash’s mission to empower underserved populations.21 pagesenBRAC University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.bKash LimitedMFSMobile financial servicesFinancial inclusionCybersecurityE-commerceInformation systemsFinancial inclusion--Technological innovations--Bangladesh.Financial services industry--Technological innovations.Electronic funds transfers--Security measures.Banks and banking, Mobile.Internship Report