Ziauddin, SheninAlam, Shifat Sara2016-02-152016-02-1520152015-08ID 13263019http://hdl.handle.net/10361/5037Cataloged from PDF version of thesis.Includes bibliographical references (page 31-33).This thesis is submitted in partial fulfillment of the requirements for the degree of Masters of Arts in English, 2015.This study investigated the areas of difficulty in English expressed by the staffs of different airlines. Since an ESP course is going to be held in their refreshment program, therefore, in order to work in a promising way, and to overcome the lacking they had, through this survey, the participants actually expressed their opinions on the items they would like to add and the items they wanted to exclude from the ESP course. Thirty-five employees of different airlines from various fields participated in this survey. They were provided with twenty-five questions. All the data has been collected according to their inferences.36 pagesenBRAC University thesis reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.English and humanitiesESP courseThesis