Husein, Mohammad ZaheedRaisa, Fabeha2024-06-122024-06-12©20232023-01ID 18304024http://hdl.handle.net/10361/23405Cataloged from the PDF version of the internship report.Includes bibliographical references (page 35).This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.One of the key components for the organization based on service providers is the customer management system. It shares a connection with the other departments and contributes significantly to the accomplishments of the company. The level of client satisfaction is extremely important to Foodpanda Bangladesh Limited. I now understand how an organization's brand image is directly impacted by the level of customer satisfaction. This study includes a survey and analysis of the effects of a competitive customer management system on improving the brand image for an online food delivery company. The importance of consumer perceptions of professional customer service management, which is closely tied to brand image, is briefly discussed. Finally, based on the state of the market at the time, some advice has been given.37 pagesenBrac University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.Customer management systemFoodpandaCustomer serviceCustomer satisfactionCustomer relations--ManagementConsumer satisfactionInternship Report