Islam, Md. ShamimulHoque, Mohammad AbdulHoque, Arshadul2026-05-032026-05-0320246/25/2024ID 21364014http://hdl.handle.net/10361/28157Cataloged from the PDF version of internship report.Includes bibliographical references (page 55).This internship report is submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, 2024.This report, which is produced in the form of a report, summarizes the intern's work experience in SMC EL's overall Supply Chain Management activities. The main objectives of the program are to get practical experience in the area of supply chain management and to apply academic knowledge to the actual world of business. The other objective is to comprehend SMC EL's marketing plan for providing clients with customer service. The study is given in a descriptive manner, and the information was acquired from the personnel as well as from a number of books and business reports. There were a number of limitations when creating the study, with time being the primary one. This internship report goes into depth on the SMC's founding, history, array of products and services, mode of operation, etc. The mission and vision are also introduced briefly. Based on customer surveys utilizing the "Consumer Satisfaction of SMC PLUS" questionnaire and observations of their services, several strong aspects and some weak points have been discovered. SMC EL distinguishes itself from the competition by providing a wide choice of enticing offers and products that are beneficial for clients. This company is very technologically advanced, swiftly embraces new technology, and fosters a culture that is highly motivating for all of its employees. Additionally, SMC EL must focus on employee and customer satisfaction in order to stay up with the changing economic situation.56 pagesenBRAC University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.Supply chain managementClient satisfactionQuality controlInventory managementSMC Enterprise LimitedFast-moving consumer goodsFMCG industryInventory control.Total quality management--Evaluation.Consumer goods--Management.Consumer satisfaction--Evaluation.Internship Report