NRB A/C digital onboarding platform at Mutual Trust Bank PLC

Abstract

This thesis presents the design and implementation of the MTB NRB Account Digital Onboarding Platform created for Non-Resident Bangladeshis (NRBs). The account opening process was traditionally lengthy and time-consuming, requiring manual documentation and extensive back-and-forth communication with bank officials. But this project proposes a system that eliminates these inefficiencies by offering a fully digital, paperless, and user-centric onboarding platform. With this solution, customers can now independently open their NRB accounts from anywhere in the world using any device. The platform supports both Self Mode, where customers open accounts independently, and Assisted Mode, where NRB officials help customers complete the process.