Communication for airline staffs in a second language

Abstract

This study investigated the areas of difficulty in English expressed by the staffs of different airlines. Since an ESP course is going to be held in their refreshment program, therefore, in order to work in a promising way, and to overcome the lacking they had, through this survey, the participants actually expressed their opinions on the items they would like to add and the items they wanted to exclude from the ESP course. Thirty-five employees of different airlines from various fields participated in this survey. They were provided with twenty-five questions. All the data has been collected according to their inferences.