Customer service bot for a travel agency using natural language processing

Abstract

Traveling isn’t new in the human race. Modern humans began migrating from Africa 70,000 to 50,000 years earlier. Again, modern tourism started in the 17th century in Western Europe and till today, humans didn’t stop and continued traveling around the world in order to explore, discover the unseen, to experience incredible sites and tourist spots. As human civilization is getting digitized rapidly, technology has reached every corner of the world, including the whole travel procedure. In order to make the travel experience easier and more pleasant, we have come up with a customer service bot with the help of Natural Language Processing(NLP), which can be beneficial for both travel agencies and customers in terms of their communication procedures. We aim to decrease manual functions and make communication procedures more technology dependent, and increase the chatbot’s ability to answer more questions that a customer would like to know before planning a tour. In a nutshell, our purpose is to make the traveling process easier, more comfortable, and handier by generating a digital program with the help of Natural Language Processing.