English language proficiency of bankers to meet the expectations of the private banking sector in Bangladesh: a qualitative investigation

Abstract

This investigation focused on English for Specific Purposes (ESP) and examined the English language proficiency of employees who obtained either business or non-business degrees, as well as the expectations of employers in Bangladesh's banking sector. As the financial industry becomes more global and reliant on English, it has become more crucial to possess a comprehensive set of communication skills. Although the industry plays a vital part in economic development, research on its special language requirements is still needed. This study addressed the existing discrepancy by examining the present English communication patterns, highlighting the differences between academic preparation and industrial requirements, and evaluating the effect on graduates' job prospects. Participants stressed the importance of connecting ESP courses with the specific requirements of the banking sector to improve work performance and increase employability. These insights provide information for language policies and training programs to enhance communication and promote success in the banking business.