The impact of e-GP system in Dhaka WASA : a case study for selected offices

Abstract

The dissertation report titled as “The impact of e-GP system in Dhaka WASA: a case study for selected offices” is submitted to the BRAC Institute of Governance and Development (BIGD), BRAC University. Identification, analyzing, quantification and observing the efficiency gain of Dhaka WASA through e-Tendering process are the main purpose of this dissertation works. This report contains 5 (five) chapters. Electronic Government Procurement (e-GP) solutions make purchasing activities more effective in terms of both times, cost and as well as improve quality of the procurement methods by ensuring compliance. e-GP is changing the way businesses purchase goods, works and services. Since most products and services are procured using the Internet, the application of e- GP is inevitable in both manufacturing and services. There are limited comparison studies in the literature on the adoption of e-Procurement in a country, that is, at the specific organizationlevel. Nevertheless, such a study will encourage other organizations to develop policies, strategies, and procedures to implement e-GP. Understanding the importance of such a study, I have collected the data regarding compliance and time issues are from secondary sources (websites) and conducted a questionnaire-based survey for cost comparison after adoption of e- GP in Dhaka WASA. The main objective of this study is to identify whether there is any significant positive effect regarding the implementation of e-Procurement. A conceptual framework has been developed for the adoption of e-GP, and this subsequently has been tested with related data of Dhaka WASA collected from websites and questionnaire-based survey. Also, this study examines the current status of e-GP adoption in Dhaka WASA. The results indicate both current and future benefits would encourage the adoption of e-GP and make it sustain. Some critical success factors include adequate financial support, availability of internet based communication systems, top management support and commitment, enhancement of the manpower’s skill through rigorous training activities, understanding the priorities of the organization and having suitable secured networks.