General banking activities of the City Bank Limited

Abstract

In this report, I have tried to show numerous general activities of The City Bank Limited and tried to find the lacking among these activities. I have also shown the impact of these activities on the bank’s profitability. A general activity of the bank means day to day activities or day to day operations of every section which offer integrated banking service. Satisfactory banking service is a combination of all general banking activities. General Banking consists of the management of deposit, cash, clearing house, bills, account opening, security instrument handling, customer service, locker facilities and other services of the bank besides Advance and Foreign Trade. Now brief history of The City Bank Limited, CBL founded on1983 by the all rules and regulation of company act 1912 amendment on 1994 along withBangladesh Bank BRPD (Baking Regulation and Policy Department) policies. In the early ageCBL was controlled by the Phoenix Group Bangladesh, Later on Partex BD take over the controlin 2007. From that time CBL has changed his own operation. From 2007 CBL advancement wasstarted with new Managing Director Mr. K. M. Sattar and his newly created managementcommittee. And then with all others CBL common service division was upgrade to generaladmin division for support all other division and departments, but in the few years MANCOMhave decided to fully furnish the general admin with global standard security system and advanceadministration policies.General Banking Department is considered as the direct customer service center. It is the starting point of all the banking operation. It opens new accounts, remits funds, honor cheque, takes deposits, issues bank draft and pay order etc. General Banking is also known as retail banking. The major activities are account opening section, clearing section, cash section remittance, mail receive and dispatch section. In this report, I have discussed different types of accounts and the procedures of account opening. I have also shown the features of different accounts and different products of the City Bank Ltd. such as city touch. I have also discussed the clearing section of the bank and procedures of outward and inward clearing. In this report I have stated the process of transmission of money from one place to another. The City Bank Ltd. has a great role in online banking nowadays