An explanatory study on the recruitment and selection process of the sales officers of Square Toiletries Limited

Abstract

Square Toiletries Limited is one of the biggest successors of Square Group. It markets twenty different brands that is exported in twenty-five countries. It is a large company that is run by twelve energetic departments, where Human Resource Department is one of the key departments among all. Since Square Toiletries Limited is a Fast-Moving Consumer Goods (FMCG) organization it requires a vast amount of sales force. Under the Sales Department Square Toiletries Limited has a huge amount of sales force in different management and non-management level. Sales Officer is the most bottom position of this sales force and the Human Resource Department of Square Toiletries recruit most number of employees for this Sales Officer poison. Sales Offices work at the small markets and collect orders form the retailers. They look after the availability of the products of Square Toiletries Limited in the retail shops and approach the retailers to purchase more new products. They take order form the shops and takes further steps to deliver the products and deal with the issues of retailer frequently. The recruitment and selection activities of Sales Officers is a more than a month-long process. At the beginning the Sales Department raise the requisition for man power for their vacant markets to the Human Resource Department. After getting the requisition the HR department post advertisement in daily newspaper to attract the potential candidates. The Advertisement contains the Job description, specification and further instructions that how and where to send the CV. The selection process starts by screening the CV according to the criteria mentioned in the job specification. The sort listed candidates get SMS to sit for a written test. General knowledge, general Math and English and job-related knowledge are examined in the written test. Qualified candidates face interview where they are the confidence level, appearance and communication skills are judged. The selected interviewees are sent to Field Training for two weeks where they assist and observe their activities the existing sales offices so that they can learn their real job responsibilities. Those who complete the field training and invited for a one week long head office based In-house training where they get opportunity to learn about all the products of Square Toiletries Limited, incentive and bonus policies, accounts related activities and important sales terms and their implication. After that, a second interview is conducted to see how much they learned about their job. After qualifying the interview, job is offered to the Sales Officers and it turns the end of Recruitment and Selection process of Sales Offices.