Maintaining operational excellence of Accenture accounts receivable outsourcing

Abstract

As a part of the MBA program, each and every student has an option for spending a project period of three months in an organization and as an employee of Accenture CIS where I observed and learned finance & Accounting practices. Accenture has embarked their business in Bangladesh by taking over GPIT by acquiring 51% of its share. This strategic investment allowed Accenture to tap into a very robust pool of skills and capabilities in the country. Accenture Bangladesh is currently outsourcing BPO- Finance & Accounting and Infrastructure. Accenture Bangladesh’s main client is Telenor. They started their outsourcing services in 2013 and their first client was GP Telenor and gradually they expand the client network and providing services to other Telenor around the world. BPO services that Accenture provide are 1. P2P (procure to pay), 2. R2R (Record to Report) & 3.O2C (Order to Cash). In order to provide these services Accenture Bangladesh has two project. They are1.Winter, 2. Chicago. My report has covered “Maintaining Operational Excellence of Accenture Accounts Receivable Outsourcing”. The whole report is divided into 4 chapters: 1. Orientation of the Study, 2. Organization Part- Accenture Bangladesh, 3. Project Part: Maintaining Operational Excellence. 4. Findings, Recommendations, Conclusions and finally References. The first chapter is the Orientation of the Study contains introduction- origin of the study, objective of the study, scope of the study, methodology of the study and limitation of the study. Second Chapter shows details about Accenture Bangladesh. The third chapter shows operational excellence in Order to cash. Operational Excellence or OE is a philosophy of the workplace where problem-solving, teamwork, and leadership results in the ongoing improvement in an organization. The process involves focusing on the customers' needs, keeping the employees positive and empowered, and continually improving the current activities in the workplace End to end discussion of to retain that in Oredr to Cash stream. The last chapter shows findings of challenges that OTC team faces in AR outsourcing & suggestions which can be used as mitigation plan. Finally, the conclude part of the report and the references that has been used in preparing this report