Employees’ satisfaction with HR hiring and selection policy of DHL worldwide express (BD) Pvt. Ltd.

Abstract

As part of my MBA program, I have completed my three-month internship program from a well-known logistics company named “DHL Worldwide Express (BD) Pvt. Ltd.”. During my internship in DHL Worldwide Express (BD) Pvt. Ltd., I have gained valuable knowledge and experience in the field of Human Resources. I have completed my internship report on the recruitment and selection process of DHL Worldwide Express (BD) Pvt. Ltd. In this report I have tried to focus on and analyze the core Human Resource functions of DHL Worldwide Express (BD) Pvt. Ltd. and the types of value added services they are providing to their employees. In this report I have discussed the kind of activities I have done describing in details. The activities included: 1. Update employee information in MS Outlook through phonebook which was done in coordination with IT department. 2. Update employee information for leave tool, contact numbers, emergency contact numbers, present and permanent addresses, etc. 3. 5S for HR, proper documentation and file indexing for HR and reorganize old HR files. 4. Assist in Performance Appraisal and IDP process. 5. Assist HR Officer with arrangement of office Birthday programs, employees’ performance recognition awards, and identify important trainings through analysis of IDP forms. 6. Analyze the current and past recruitment and selection processes of DHL Worldwide Express. Here certain recruitment process of DHL Worldwide Express is discussed which included detailed explanation of recruiting policy, sources, and steps of recruiting. After that separately discussed selection and interview processes which included detailed explanation of testing tools, selection interview, verification of reference and educational background check, medical check-up, supervisory interview, final hiring decision and SWOT analysis. In the analysis and findings part of this exercise I have found out the improvement of hiring process of DHL Worldwide Express. In this report the problems, scope, limitations of the improved hiring process is brought forward by surveying the hiring managers. Here I have also tried to analyze the benefits of these services as well as my learning from the organization. From my personal point of view the learning aspects was fruitful and the experience I have gained from there will help me in the future. I have learnt many aspects of HR, working with different aspects of the HR Department of the company. Mainly working with the recruitment and selection section process of the company for the second time was a great learning opportunity.