Overall activities and customer satisfaction level of vision Capital Management Limited

Abstract

The internship report has been prepared on “Overall activities and Customer Satisfaction Level of Vision Capital Management Ltd” based on both primary and secondary data. The information used in this report has been collected from various sources such as daily reports of activities, interviews with employees, Customers interviews, website backend and sales reports. Vision Capital Management Ltd is proud to continue to deliver quality stock brokerage service which helps investors to achieve their goal with confidence. Its dynamic and convenient trading approach has earned much recognition and support from all types of customers. Their state-of-the art technology enables to instantly trade on the DSE. Anyone can trade with Vision Capital Management Ltd online or on the phone from the convenience of your home or office. By their experienced team they provide brokerage services to customers in a transparent and trusted manner. Vision Capital Management Ltd has a dedicated, motivated and experienced team of professionals to provide you top class service. I have prepared this report to represent the activities of a stock broker house and the satisfactory factor and levels of customer of a broker house. I covered almost all of the departments with their basic activities to show how the organization run. I also talked to their customers. Most of the customers are happy with their services. But sometimes they face problem for good information and timing of delivery. I talked with some customer and take feedback from them. I have closely analyzed the customer satisfaction of Vision Capital Management Ltd and how they are implemented throughout my internship and prepared this report. Then I showed the findings that I got and gave the necessary recommendation by what the organization can improve their service.