General banking activities of Bank Asia Limited: a study on principal branch

Abstract

The Banking sector is always considered one of the most fundamental sectors for the economy to be able to function. In this economic era, In order to attain development in industrial and commercial division, there should be a sound banking system to support not only the economy but also the society. This report focuses on the General Banking Department of Bank Asia Limited, Principal Office Branch. General Banking department deals with customer service, remittance, cash, and accounts related activities. This unit plays an important role in providing quality service to its customers. Cash handling which is the most important and difficult department of a bank. Through this section it establishes Banker-Customer relationship, collects bills for customers, remit funds of customers from one bank to another. General Banking provides these services in fast and better manner. At first, I talked about the overview of the Bank, mission, vision, core values. Secondly, I introduce the Rationale of the report, scope, objectives, methodology and limitations of this study. After that, the main part comes and it is all about the General Banking as well as product and services of the bank. In this part, I mentioned and described all the activities those are undertaken in GB department. I also included my roles and responsibilities those I have completed in the Bank, and some critical observations. Last part is the conclusion part. Here, I pointed out some findings of that branch and then recommended some solutions to those findings. Finally, I gave the sources from which I took all the information.