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dc.contributor.advisorTarannum, Iffat
dc.contributor.authorEzhar, Tahseen
dc.date.accessioned2017-11-27T10:50:36Z
dc.date.available2017-11-27T10:50:36Z
dc.date.copyright2017
dc.date.issued2017-04-25
dc.identifier.otherID 13104010
dc.identifier.urihttp://hdl.handle.net/10361/8540
dc.descriptionThis internship report is submitted in a partial fulfilment of the requirements for the degree of Bachelor of Business Administration, 2017.en_US
dc.descriptionCataloged from PDF version of Internship report.
dc.descriptionIncludes bibliographical references (page 30).
dc.description.abstractIt is very important to learn and practice both theoretical and practical knowledge by understanding the difference between these two. That is why I have tried to apply my theoretical knowledge on SERVQUAL Model to prepare my report which is focused only to apprehend the service quality of Mutual Trust Bank Ltd. by identifying the customers’ perception and expectation toward this institution. This report focuses my three months working experiences at Mutual Trust Bank Ltd., Kakrail Branch. The report is divided into the prefatory part which contains with some elementary issues regarding this report. After that organization part where I have discussed about my job activities with some highlighted information’s about MTBL to give the clear idea about activities there; Project work which has given most importance in this report. Here I have analyzed the data from the survey where I have tried to assess the service quality of MTBL from different dimensions. In addition to that recommendation and conclusion has been made from the results I have got.en_US
dc.format.extent30 pages
dc.language.isoenen_US
dc.publisherBRAC Univeristyen_US
dc.rightsBRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission.
dc.subjectMutual Trust Bank Limiteden_US
dc.subjectSERVQUAL modelen_US
dc.titleAssessing service quality of Mutual Trust Bank Limited by using SERVQUAL modelen_US
dc.typeInternship reporten_US
dc.contributor.departmentBRAC Business School, BRAC University
dc.description.degreeB. Business Administration


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