General banking activities of Southeast Bank Limited - a study on Uttara branch

Abstract

In today’s world Bank becomes an essential part in our life. It acts as safeguard of our wealth. Numbers of banks are increasing. That’s why competition is increasing also day by day. At today’s competitive market Southeast Bank Limited creates its image through its services to the customers. The purpose of this study is to gain practical knowledge about the banking sector, familiar with the institutional environment, identify the general banking activities of Southeast Bank Limited and suggest improvement of various findings. Southeast Bank Limited has a long and relishing heritage. It is a second-generation Bank which was established in 1995 with a vision to stand out as a pioneer banking institution in Bangladesh and contribute significantly to the national economy. It was established under Companies Act, 1994 on March 12, 1995. The Bank and its first branch at the busiest commercial hub of the country at 1, Dilkusha Commercial Area, Dhaka were opened on May 25, 1995. The 131 branches of Southeast Bank Limited are operating in all over the Bangladesh. General banking is the starting point of all the banking operations and it is very important part for all the branches of Southeast Bank Limited and for that reason I choose this part as my intern course. General banking departments perform the majority functions of a bank. In fact, it always operates with the customer money and this process starts with general banking. This study tries to clarify the operating procedures of general banking department of Southeast Bank Limited as a commercial bank and also tries to identify some aspects of further improvement in operations. I have included various points inside the report to highlight the general banking sector’s performance of Southeast Bank Limited. At last, I find some problems of the bank that are hurdles to the improvement of this bank. To overcome these problems, I have suggested some recommendations and conclude the report.