Consumer perception about general banking activities of Janata Bank Limited

Abstract

I have done my internship in Janata Bank Limited as a requirement of BRAC Business School. Internship provides an opportunity to translate the theoretical concepts into real life working environment. I achieve a commendable knowledge on general banking. The report emphasize on the “Consumer Perception about General Banking Activities of Janata Bank Limited” highlights products and services offered by the bank to its customers, ranges of these services, their different features, quality of service. I have conducted a customer survey and for this customer survey 19 questions have been asked to 40 different customers of JBL. In this report I have also covered my survey findings analysis, some other findings throughout my internship program and some recommendations for Janata Bank Limited.