Customer satisfaction and general operations of Rupali Bank

Abstract

This report provides with comprehensive and practical exposure to the field of overall activities followed by Rupali Bank Ltd. During internship period, I was assigned responsibility in the various department of Rupali Bank Ltd. Rupali Bank commences its operation form Loan operation department where they scrutinize the loan proposal and appraise the proposed investment sector form various aspects, viz. organization and management, technological, marketing, economic and profitability. Fate the proper assessment Ruplai Bank provide loan to invest the proposed sector. Rupali Bank also monitors and gives suggestion from site selection to final submission of report. With a great ambition, Rupali Bank was started its operation, but unfortunately it is now a losing concern. Now a day, Rupali Bank tries to minimize their range of loan operation due to unethical practice of entrepreneurs of misuse fund and money transfer to the other project. The bank also tries to find out thrust sector and actual entrepreneur those who have interested to established profitable industry.. Rupali Bank Ltd is contributing a lot for many years in the economic development (especially in the industrial sectors) in our country. Their activities are development oriented and productive. This study is conducted mainly by questionnaires and by taking oral interview of the officials. Many journals and publications were also used for the precise data and information. Findings and conclusions show that Rupali Bank follows general banking rules and regulations in their activities. It also shows that Rupali Bank utilizes the Government judgment and methods in dealing with their activities. I hope this study has some implication aimed at improving the overall activities of Rupali Bank.