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Customer satisfaction with complaint resolution in the power sector in a developing economy

Andaleeb, Syed Saad; Huda, S. S M Sadrul; Akhtar, Afsana; Dilshad, Segufta (© 2012 Taylor and Francis Group, LLC., 2012)

Public services play a critical role in helping nations evolve into modern societies. The power sector is especially vital because of its profound influence on other sectors of the economy. Unfortunately, the power sector ...