Challenges and prospects of e-procurement in Bangladesh: a study on roads and highways department

Abstract

Purpose –The paper seeks to pursue the understanding of challenges and prospects of e-GP in Bangladesh. Methodology– The officers from procuring entity were asked to respond to a survey questionnaire. SPSS software was used to analyze data received from 50 respondents. Thirteen officers from Roads and Highways Department were interviewed to collect qualitative data. Focus group discussion was done with 10(Ten) bidders in order to identify prospects and challenges of e-GP. Findings Transparency: “Secrecy of bidder‟s information” and “Openness of information regarding procurement” has ensured after introducing e-Procurement. Good governance: Tender box snatching problem has solved by e-GP. Collusion among the bidders has reduced significantly after introducing e-GP. e-Procurement system has ensured to increase competition among the bidders. Efficiency: e-Procurement process is faster and easier than manual tender. Process improvement: e-Procurement increases availability of tender notice and necessary tender documents through online and thus it make sure the procurement process to be improved. Cost and time savings: Total Cost in e-GP system has reduced 77.35% as compared to manual tender. Total time in e-GP system has reduced 49.46% as compared to manual tender. Technological challenges: Internet speed, Uninterrupted access to e-GP server and Internet connectivity are technological challenges for proper implementation of e-Procurement. Administrative challenges: Computer knowledge of bidders and Training of contractors about e-GP are administrative challenges for proper implementation of e-Procurement. Bidders do not have adequate logistic support. It is difficult for bidders to buy computer, scanner, printer etc. Challenges of awareness: Awareness about e-Procurement is below “satisfactory” level. Challenges of security: Protection against computer virus and maintenance capability of e-GP system is below “satisfactory” level. Research limitations- Due to time and budget constraint, this study has not covered all the offices of RHD. This study has completed survey randomly in some offices of RHD in different district of Bangladesh. Practical implications– e-Procurement is a very important initiative with significant cost and time savings potential for Bangladesh. This study‟s findings can guide quick implementation of e-Procurement in Bangladesh.